Home Affordable Warmth Services

Affordable Warmth Services

6,366

Households supported
£900,000

Financial savings for households
92%

Service satisfaction rate

Our Affordable Warmth Services team is skilled in working with people and households on low incomes and who find themselves in vulnerable situations.

Our team of advisors and volunteers provide tailored in-depth support to improve energy efficiency, reduce energy costs and are specialists in resolving billing and debt issues.

Fuel debt is a worry for many households and isn’t uncommon. 61% of households in Scotland are in fuel poverty and 32% in extreme fuel poverty.

During the 2024-25 financial year our Affordable Warmth Services team achieved:

£900,000 in financial savings for clients by helping them switch to a better deal, resolving debt issues and offering energy efficiency advice
99% of clients found the service provided by Affordable Warmth Services approachable and friendly
97% of clients said that the advisor explained the information in a way that was clear and easy to understand
97% of clients said that their advisor was knowledgeable about how best to help them
30% of clients referred to the service for casework were supported with fuel debt advice
92% of clients were satisfied or very satisfied with the support they received from their advisor

How our team help households

The Affordable Warmth Services team talks householders through the options that are available to them. The team can engage in mediation with energy suppliers to help householders with billing troubles, as well as help them access grants and other financial measures. The team can also speak multiple languages to help as many householders as possible.

If you have tenants that require the support of our Affordable Warmth Services team, you can refer them to the team here.

The Affordable Warmth Services team can be contacted from 9am-5pm, Monday-Friday, on freephone 0800 870 8800. You can also email them at warmth@changeworks.org.uk.

Affordable Warmth referral form

Whether your an individual or organisation, you can refer yourself or a client to our Affordable Warmth Services team.

Click here

Householder stories

Advisor saves over £2,000 for householder with energy debt

An energy bill lying on top of a radiator

Affordable Warmth Service helps new tenant resolve energy bills

Changeworks saves over £12,000 for householder in major fuel debt

Estimated bill headaches resolved through Changeworks advocacy

Hot water and heating for the first time in three years

Useful pages

Saving energy in the home

Saving energy in the home is good for our pocket and the planet. There are lots of little changes we can make – many costing us nothing at all – that can add up to big savings.

Energy bills and your supplier

From getting to know all the charges that appear on your energy bill to the best ways to find out about your rights, our advice and support can help you take control.

Financial support

Financial support is out there, whether you’re struggling with your energy bills or looking into funding for renewable heating systems. Our guides cover what financial support is available, and how to apply.

Managing your heating

The more familiar you are with your heating systems, the better. Use our guides to take control of the heat in your home and use it more efficiently.

Templates for writing to your energy supplier

We’ve put together several templates to help you write to your energy supplier. The templates cover common energy supply issues and can be used for emails, webchats, or letters.

Get a retrofit

If you’re thinking of retrofitting your home to make it more energy efficient, Changeworks has a number of funded and self-funded options available.