Get help writing to your energy supplier
We’ve put together several templates to help you write to your energy supplier. The templates cover common energy supply issues and can be used for emails, webchats, or letters
Need to write to your energy supplier? Our templates can help.
Sometimes, you might need to write to your energy supplier about an issue you are having. In these cases, our templates can help. We’ve written most of the message already, so all you need to do is fill in the missing information. Don’t worry: each template also tells you where to find that information.
Template topics include:
- Estimated bills
- A bill for someone else’s meter
- Compensation for missed appointments
- Setting up an affordable repayment plan if you’re in energy debt
- Making a complaint to your supplier
Benefits
- No need to start from scratch – just add in the relevant info
- Can be sent as an email, a letter, or in a webchat
- Fully editable
How does it work?
It couldn’t be easier. Simply:
- Choose the relevant template
- Add the requested information into the text
- Copy or download your completed template
- Send your message to your energy supplier
Watch our short video for a demo