Speaking to your energy supplier

If you’re stressed about speaking to your energy supplier, the guides below will help you feel calmer and more confident.  

If you’re not sure how to get in touch with your energy supplier, our Ways to contact your supplier guide can help. 

When dealing with your supplier, it helps to know what your rights are. You might have more power over the situation than you think. See our Know your rights when speaking to your supplier guide to get clued up. 

There might be occasions where you run into problems with your energy supplier. For advice on sorting these out, see our Problems with your energy supplier guide.  

It’s especially important to get in touch with your supplier if you’re having difficulty with your energy costs. Letting them know there’s a problem is the first step to getting it sorted. To make those conversations as easy as possible, we’ve put together guides for: 

• Speaking to your supplier if you can’t afford your energy bills
• Speaking to your supplier if you can’t afford to top up your meter