Write to your energy supplier templates

We’ve put together several templates to help you write to your energy supplier. The templates cover common energy supply issues and can be used for emails, webchats, or letters.

Young family with baby using a messaging template to write to their energy supplier

If you need to send a message to your energy supplier, our templates can help.

To make things as easy as possible, we’ve written most of the message already. All you need to do is fill in the missing information. Don’t worry: each template also tells you how to gather that information.

Once you’ve filled out your template, you can either:

Copy and paste it into an email
Download it and attach it to an email
Download it, print it out and send it in the post
Copy and paste sections into a web chat or online form

How to use the templates

Watch our short video for a run through of how to use the templates.

Take a look at our templates below to help get you started.

My energy supplier has estimated how much energy I’ve used

If you’ve received an estimated bill, use our template to request an accurate bill.

Estimated Bills Template

I’ve got a bill for someone else’s meter

If you’ve received a bill for someone else’s meter, use our template to request a bill for the correct meter.

Incorrect Meter Billing Template

Compensation for missed appointments

If your energy supplier missed an appointment with you, use this template to request compensation.

Compensation Template

I’m in energy debt

If you’re in energy debt, use our template to request an affordable repayment plan from your supplier.

Energy Debt Issues Template

I want to complain to my energy supplier

If your energy supplier is providing poor customer service, use our messaging template to write a complaint.

Complaints Template

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