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Billing Issues – Inaccurate Estimated Bill

I’ve received an incorrect estimated bill amount

A couple and their baby looking at their estimated bill

If you’ve received an estimated bill, you can ask your supplier to send an accurate bill based on your meter readings.

We’ve put together a messaging template to make this as easy as possible.

Click the ⓘ icons for more information on gathering what you need and filling out the template.

You will need…

  • Your account number
  • Your latest bill
  • The gas and/or electricity readings
  • Your energy supplier’s contact details

Once you’ve got this information, you’re ready to use the template below.

Don’t worry if some of the template doesn’t apply to your issue. You can remove any unnecessary lines from your message once you’ve downloaded it.

Hello,
My name is
[Name]
My address is
My account number is
[account number]
On my latest bill dated
[date]
, you estimated my electricity meter reading at
[electricity meter reading]
and my gas meter reading at
[gas meter reading]
.
Can you please update this with meter reading taken on
[date]
that shows my electricity reading as
[electricity meter reading]
and my gas reading as
[gas meter reading]
.
Please see the attached photos of my meter. Can you please issue me a new bill using these meter reads?
Kind regards,
[Name]

Letter copied to clipboard

Don’t forget to paste this into an email to your energy supplier.

Sending your message

There are different ways you can send your message to your supplier. You can:

  • copy and paste it into an email or web form
  • download it and attach it to an email
  • download it and print it out to send in the post
  • if communicating via an online chat or form, you can use the information here to guide what you send

Remember, it’s important to save a copy of the message for your records.

Next steps

Once you’ve sent your meter readings, your energy supplier should send you a new bill. This will be based on the meter readings you’ve provided.

The amount your supplier is asking for will either be more or less than on the estimated bill. If you’re paying by Direct Debit, then the monthly amount might also change.

If the new amount is too high for you, then your energy supplier has an obligation to set up an affordable repayment plan. Our Debt Issues template tool can help you request this.

You may also be able to get help towards your energy bills. You can ask your supplier if they have a hardship fund you can use. We’ve put together information on financial support available.

If you have extra credit on your energy account, you can ask your supplier to refund this.

If your supplier hasn’t gotten back to you within two weeks, you can raise a complaint with them. Our complaints template can help with this.